Remote Support Agreement

Notice: By allowing a remote access session with STA staff you hereby confirm your acceptance of the Terms and Conditions of this agreement/disclaimer/liability exclusion statement and start the download of the remote support software. If the user allows remote support, it is intended to be the legal equivalent of the user’s signature on a written document and equally binding. The user will be given remote support only by accepting this remote support agreement/disclaimer.

Liability exclusion statement regarding the use of remote support STA does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence.

STA accepts no liability for faults for which is it not responsible, even if they occur around the time when the support is provided. Further, STA is only fully tested and supported on Windows 10, Internet Explorer 11, Google Chrome and on systems where no other DICOM/RIS/PACS related software installed. If your computer does not meet our software/hardware specifications or has third party DICOM/RIS/PACS software, we cannot guarantee the sepStream® software will work as expected and demonstrated. User assumes full liability and responsibility of computers/devices that do not meet hardware/software specifications.

Please note that this service is only available during our business hours subject to prior arrangement by ticket or telephone with our support staff.

Privacy: The user or may be provided access to information which in some cases might include individually identifiable health information, which is considered private, privileged and confidential. Such information is deemed to be Covered Information for purposes of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), P.L. 104-191. The user is required to maintain the private, privileged and confidential status of the Covered Information. The user is prohibited from further using or disclosing the Covered Information for any purpose other than the purpose for which access is granted.

Please Note:
The advisor cannot access your PC without your express consent.
The advisor cannot collaborate with you without your express consent.
The advisor will not make any changes that will affect third party software.
No third-party programs will be installed on your PC unless you give your consent.
It is not possible for data to be removed from your PC unnoticed and without authorization.
You can end the shared session at any time.